Grants Appliances Electronics and More
Reviews and Complaints
Grants Appliances scams in many ways!!! Here's how...
DO NOT BUY FROM GRANTS!
Price matching promised but not given.
Grants appliances grocery deal
I purchased a washing machine and was supposed to get $500 in grocery's back at $25 per month. Grant's made two bad business decisions and both companys supplying the gift cards went belly up.
Now Grants wants to give me 20% off to make up for it. I won't buy from them anymore and won't recommend them as I believe they are responsible for the $500 that is owed to me.
I have contacted Grants and get hung up on when I call, and they are not responding to emails. I think I have been offically cheated by Grants Appliance's of Joliet Il.
Grants Appliances false advertising rip-off
Scam on Groceries and Gas
Grants $500 "inconvenience"
Grants scam
Entire kitcehn redone never again with them
Delivered defective fridge
Punished for finding a better deal
On 12/29/08, my mother and I went into Grant's Appliances on Lagrange Road in Orland. Mike assisted me with putting a French Door LG refrigerator on hold (layaway) with a payment of $206.08.
I used a Mastercard/Debit Card that was attached to my First Midwest Bank account to pay the down payment. I had until the end of April to pay for the refrigerator. Between December 29, 2007 and April 20, 2008, my husband and I decided to divorce and sale the house.
I was still in need of a refrigerator so I decided to purchase a cheaper refrigerator so I went back to Mike, explained my situation and he assisted me with purchasing a refrigerator that costed less.
The store did not have the actual refrigerator in stock. We choose the refrigerator from a list of refrigerators on Best Buy's website. He applied the $206.08 amount that had been holding the refrigerator since December to the cost of the new refrigerator. I used my debit account from Chase Bank to pay the remaining $779.29.
We set up a deliver date. I wanted to see my new refrigerator so I went down the street to the Best Buy on LaGrange Road also in Orland Park, IL. The floor model was on sale for $100 cheaper so I called Mike Botzenhar back at grants who said he could simply cancel out the order. However, when I called him back after purchasing the refrigerator at Best Buy, he said it would take 30 days to refund my money.
I explained that I had closed the First Midwest account and he said he knew because the transaction was denied but I would still have to wait 30 days. I called the Joliet Office on April 20, 2007 and April 21, 2007 who also said I had to wait 30 days to be refund my total amount. I explained I closed the First Midwest account and they said they would refund the entire amount in one check. On May 6, 2008 I received a refund check (attached) from Grants in the amount of $779.29.
When I called I was told the accountant had left for the day and would return my call on the following day. No one called on May 7, 2008. One May 8, I called and spoke to Helena who told me that Grants refund the money to the closed account and it was no longer their responsibility as they had done their job. This was also repeated to me by the store manager who said I purchased it as a credit so they simply credited the account.
I paid Grant's $985.37 and should be refund that amount.
I feel as though I am being punished for not purchasing the refrigerator from their store.
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
i purchased my whole kitchen and washer and dryer from grants in joliet. i went in knowing what i wanted and had gotten other estimates.from competitors first.
i told them model numbers and after being quoted had them lower the price to beat the competition. the result was a great deal for me. i installed appliances myself and the delivery of everything was smooth. moral of the story is the same as everywhere else.
nothing is free. if you want the best price dont expect to have your cake and eat it to.
What a BS company. Couldn't have been nicer when we were in the store.
Worked hard to get us the BEST price. Delivery in 4 days. Wrong. Delivery people sucked and didn't install two of three items.
Had to wait another week. Woops, make that another week. Still waiting for right stove and salesperson has turned into an *** and is now passing the buck. WILL NEVER STEP FOOT IN THIS LOSER STORE AGAIN.
I was hesitant in the first place due to horror stories. Should have listened.
DO NOT BE FOOLED!!! I had a GREAT shopping experience at Grants well at least my sales lady in Chicago was great!!!
She really new her stuff and as a matter of fact she caught several mistakes that her competitor made with my appliance selection that could have cost me tons of money but yet she didn't bash the company or the sales rep she simply directed me into the product I wanted and needed and yes a great deal!!!! I do agree I've been to a couple of other Grants locations and the sales reps are clueless and rude! I hope she gets out she is way to good for this place!!! Also really?
The VP racist? I'm not shocked I hear lawsuit!!!!
Grant's is a GREAT salesman for us here @ Lowe's, we get quite a few customer's for life when they are finished with the "Used Car Lot" games @ Grant's.
i was actually quite pleased with my salesperson. they beat all the pricing that was offered by other competition no problem.
i came in looking for an LG and they were honest with me and told me it would be a LONG time before they came in so it would be on backorder for a while.
We ended up purchasing a washer dryer from whirlpool instead and it was about $300 less than what we came in looking to spend with the LG. i also checked and they were a good 60-70 less than other stores
I purchased several appliances from Grants in Aurora Ill on 11-27-2009,with associate Tammy Vieceli. I was promised 2 rebates totaling $650.
As of June 2010 all I have is promises from Tammy.Without the rebates I could have gotten a better deal at several other stores. :(
I couldn't agree with you more. Stupidly, I read your review too late and am stuck with an inferior washer and dryer.
I knew what I wanted but the salesperson talked me out of it.
I am so disgusted with their attitude about the consumer and their deceitful sales pitch. :(